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Information needed when ordering a DSL for interdepartment VPN communication

June 22, 2006 in Internet access, VPN

This article is based on my own experiences of what is needed to get a DSL access with the correct technical spesifications and needed information of where the ISP must install the DSL.

Installation adress as precise as possible

  • Street adress
  • Entrance number (if there is one)
  • Floor
  • Room
  • A telephone number at the site (often needed by the internet provider to precisely locate the adress)

Technical information
Two public IP-addresses in a /30 subnet (mask 255.255.255.252). This is based on my company where we uses Cisco VPN equipment

  • 1 IP adress for NAT/IPSec
  • 1 IP adress for the default gateway to the ISP

Support information needed for supporting the new site

The internet provider must supply this information.

  • Name of the internet provider
  • Reference number of the ADSL-line
  • Documentation of the Service Level Agreement of the ADSL connection (uptime of connection, response time for support, etc)
  • Support email address
  • Support phone number

This should ensure that you get the part of the DSL line correct. The next step is to configure the VPN router correctly. That is a whole different matter and npt subject of this article.

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